Swale FAQs

Why are the streets flooding before the hurricane has even arrived?

Heavy rainfall in a short period can overwhelm the stormwater system, leading to temporary flooding. The swale system may take time to drain water effectively, especially when the ground is already saturated from previous rains. During and after heavy rain fall roadways may be under water, they are designed to be a secondary conveyance to the swales once they are full. When the rain stops water typically recedes quickly. If water is over the center/crown of the road please report the issue so that high water signs and road closures can be established as necessary. The quickest way to report it is by creating a case through Palm Coast Connect or by calling Customer Service at 386-986-2360. Please note that the call center may experience high call volumes during hurricanes, so Palm Coast Connect will be the most efficient option.

Is my swale designed to handle this much water?

The swale system is a crucial part of Palm Coast’s stormwater management plan, designed to handle regular rainfall. However, during extreme weather events like hurricanes, the amount of water may exceed the swale's capacity and spill over to the roadway, this is normal. If water is over the center/crown of the road, please report this to the city so we may place high water signs and close roads as needed until water can recede.  

Can I make changes to my swale to prevent flooding?

No major modifications to your swale should be made with the city’s approval to ensure they don't disrupt drainage for your neighbors or damage the stormwater system. As a homeowner, you may remove obstructions or high spots that prevent water flow.

How should I prepare my property for the storm in terms of stormwater?

To prepare your property, make sure to clear your culvert pipe, gutters, drains, and swales of debris such as leaves, branches, and any other materials that could clog the system. Also, secure outdoor items that could be swept into drainage paths. 

Will the flooding get worse once the hurricane arrives?

Flooding may worsen if heavy rains continue throughout the hurricane. Rest assured, the city’s stormwater team proactively manages water levels and has taken steps to lower canals and prevent water intrusion. It is important to prepare for potential temporary street flooding. 

What should I do if floodwaters threaten my house?

If floodwaters are approaching your home, contact the city’s emergency management services for guidance. It’s a good idea to have sandbags ready, and the City has sandbag locations currently at the Indian Trails Sports Complex until 5 PM on Tuesday, October 8th. Stay informed by visiting Palm Coast Connect or calling Customer Service at 386-986-2360. Remember that Palm Coast Connect will likely be the fastest way to get assistance during the storm.

Is there anything the city is doing to help prevent flooding?

Ahead of storms, the City  does proactively manage water levels and  lower canals a However, it’s important to prepare for potential temporary street flooding. If water is over the center/crown of the road, please create a case on Palm Coast Connect with a photo of the issue for the quickest response, or contact Customer Service at 386-986-2360. We recommend Palm Coast Connect during high-demand times.

How long will it take for floodwaters to recede after the storm?

The time it takes for floodwaters to recede depends on the storm's severity and the ground's saturation levels. The city’s stormwater system will keep working to drain the water, but it may take hours or even days for floodwaters to recede fully.