Helping Our Neighbors

We are here for your utility and billing needs. If you have any questions, please ask! We are dedicated to ensuring that everyone is treated fairly and professionally.

Public Hearing Announcement

The City Council of Palm Coast will conduct a public hearing to deliberate on a proposed increase in utility rates. Join us on:

  • Date: February 20, 2024
  • Time: 9:00 a.m.
  • Location: City Hall, 160 Lake Ave, Palm Coast, FL, 32164

Overview of Utility Rate Study

The City of Palm Coast has recently concluded a comprehensive utility rate study, emphasizing the need for strategic planning to secure a sustainable future. The study's findings indicate the necessity to update existing monthly water and wastewater rates to address operating expenditures, capital funding requirements, debt service payments, and bond coverage needs.

Focus Areas Identified by the Rate Study

Continued Inflationary Impacts

  • Addressing rising operational costs, including fuel, power, and chemicals, through reasonable rate adjustments to maintain service levels.

Capital Improvements

  • A ten-year plan outlines crucial upgrades and system capacity improvements, covering water treatment plants, wastewater treatment plants, wells, wellfields, PEP system upgrades, and a maintenance operations complex.

Regulatory Compliance

  • Adapting to evolving regulations to meet new rules and requirements set by regulatory agencies, ensuring the health and safety of the community.

Aging Equipment

  • Recognizing a significant portion of the city's utility infrastructure in service for over 50 years, emphasizing the need for renewal and replacement for a reliable and efficient utility system.

Financial Creditworthiness

  • Ensuring the city's financial creditworthiness and maintaining a favorable bond rating are crucial for accessing necessary funding for future projects. Responsible rate adjustments play a vital role in achieving financial stability.

Proposed Solutions

The City Council is considering two options for rate adjustments:

  1. Option 1: 12.5% increase, effective October 1, 2024.
  2. Option 2: 6% increase on April 1, 2024, followed by another 6% increase on October 1, 2024.

Impact on Residents

The typical single-family residential monthly bill (3,800 gallons) is currently $86. With Option 1, it would be approximately $97 per month starting October 1, 2024. Efforts were made to protect seniors and low-income residents, introducing a Lifeline Tier with minimal increases.

The City of Palm Coast is committed to transparency and community involvement. Join us on February 20, 2024, at 9:00 a.m. at City Hall to participate in the public hearing and contribute to the decision-making process for the sustainable future of our city.

Understanding Your Utility Bill

How Can We Help?

New Utility Service

Set up new Utility Service for Water, Sewer and Trash. You can also cancel service or transfer service.

Set Up

Utility Billing

Pay Utility Bill, Set up automatic payments, set up for paperless billing. Learn how to read your bill. Current Utility Rates and much more.

Pay Bill

Pool/Leak Credit

Apply for a one time leak credit or pool credit. Please remember your consumption needs to be four times higher to be eligible.


Agency Commitment

Community agencies can submit a request to pay a utility bill for a resident. If the resident is scheduled for disconnection please call the call center at 386-986-2360 to stop any interruption of service.


Garbage Collection

Information about trash services, recycling and yard waste collection. Only residents within the City of Palm Coast limits receive trash services.

Trash Services

Utility Impact Fee

Ready to build a new home, submit a Utility payoff request. All requests will be returned within 2 business days.

Connect With Us Anytime
Give us a call, send an email, or visit us at our front desk at 160 Lake Ave, Palm Coast, FL 32164 or at 2 Utility Drive, Palm Coast, FL 32164

Customer Service
Customer Service Main Line