Risk Management
The City is committed to protecting the health, safety, and welfare of our residents, visitors, employees, and public assets. The Risk Management Division works to identify, assess, and reduce potential risks while promoting safe operations across all City departments.
Filing a Claim
If you believe you have experienced property damage, personal injury, or other loss involving City operations, you may file a claim. The Risk Management Division handles claims either internally or through the use of third-party administrators.
Steps for filing a claim with the City of Palm Coast:
- If you feel you have a legal basis for a claim against the City, you should first determine that the incident happened within city limits, or involved property owned by the City of Palm Coast.
- Complete a City of Palm Coast Citizen Claim Form and submit it to the City of Palm Coast Risk Management/Claims Office along with supporting documentation. You can submit a claim form electronically here.
- Supporting documents include items such as invoices, estimates, photographs, or anything that supports the value of your claim and why you believe the city is at fault.
- If you are filing an injury claim, you may be asked to complete additional forms.
- Await a Response. You will receive a confirmation number acknowledging your claim submission. A City of Palm Coast Risk employee will be assigned to your claim within 24-48 hours of receipt of your claim form. The City will conduct a thorough investigation, which may include contacting you for further information. Upon completion of the investigation, you will be notified of the outcome in writing by City staff or the City insurer.