Utility FAQs
Whether you're a homeowner new to the PEP system or simply looking for more detailed information, this page covers the most frequently asked questions to help you understand, maintain, and manage your PEP tank.
What is a PEP tank, and why do I have one?
PEP stands for Pretreatment Effluent Pumping. It's part of the central sewage system in certain areas of Palm Coast. Instead of wastewater flowing directly to the treatment plant, it goes into a PEP tank on your property first. This tank has a pump that sends the wastewater to the treatment plant.
What do the lights on the PEP control panel mean?
The control panel on the side of your house has a green light and a red light.
Red light ON and alarm sounds: This indicates a malfunction, likely due to a high water level. Press the alarm silence button, then immediately create a case on Palm Coast Connect, which is the fastest way to address your concern during high call volumes. You can also call Palm Coast Customer Service at 386-986-2360, but please note that response times may be longer due to increased call activity during the hurricane.
What happens to my PEP system during a power outage?
The pump won't operate without power. However, the tank has reserve capacity for about a day's worth of normal water use. It's crucial to conserve water during outages to prevent backups:
Limit showers, laundry, and dishwashing.
Flush toilets only when necessary.
If waste starts backing up into your home, typically starting in the shower, stop using any water immediately and submit a ticket through Palm Coast Connect at PalmCoast.gov/Connect, which is the fastest way to get assistance during high call volumes. You can also call customer service at 386-986-2360, but response times may be longer due to increased call activity.
What should I never put down my drains?
To avoid clogs and protect the PEP system, avoid flushing these items:
- Plastic of any kind
- Sanitary products
- Cigarette butts
- Grease
- Coffee grounds
- Chemicals (paint thinner, acetone, etc.)
- Flammable liquids
- Medications
What if my PEP tank alarm goes off?
A PEP alarm during heavy rain is normal, as rainwater can enter the PEP tank. The pump will work to remove the excess water over time. To silence the alarm, press and hold the button at the bottom of the PEP panel outside your home for three seconds. This will silence the alarm, though the red light will stay on while the pump catches up.
If the red light remains on for more than 24 hours, you experience a sewer backup in your home, or the alarm won't silence, please stop all water use immediately. The fastest way to get assistance is by creating a case on Palm Coast Connect at PalmCoast.gov/Connect. You can also call Palm Coast Customer Service at 386-986-2360, but be aware that response times may be longer due to high call volumes.
What if my drains are slow, but the alarm isn't going off?
The problem could be within your home's plumbing or the PEP tank itself. To address the issue quickly, create a case on Palm Coast Connect at PalmCoast.gov/Connect. This will be the fastest way to get assistance due to high call volumes. You can also call Palm Coast Customer Service at 386-986-2360, but please expect potential delays during this time. They will check the tank and advise you on next steps.