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Welcome To The New Palm Coast Connect
Palm Coast Connect is the easiest way to report concerns and request services from the City of Palm Coast. The app lets you track and receive email notifications about your submitted requests.
You can also find information on City services and programs. So create an account today – and let’s connect!
Let's make sure we can get your issue handled quickly. What is this request for?
Building Questions & Concerns
Contractors with daily permitting activity questions should not submit a case. Please email Buildingdivision@palmcoastgov.com directly or call 386-986-3780.
Once the case is created, your question will be sent to the Building/Zoning Department. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created, your concern will be sent to the Building/Zoning Department. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Let's make sure we can get your issue handled quickly. What is this request for?
Concern/Question
Once the case is created it will be dispatched to the appropriate department. Don't forget that you can track the progress of the case from start to competition if you log in and register.
The first place to look for public records is our Online Records Search where you will be able to search, view, save and print public records. There is, of course, no charge for downloading records from the City website.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Let's make sure we can get your issue handled quickly. What is this request for?
Questions & Concerns
Once the case is created it will be dispatched to the Planning Department. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Choose this category if you are having drainage issues related to construction. Check out this link to learn about your swales and our maintenance schedule. Read More
Submit a case regarding a concern related to roads, pipelines, or utilities to ensure the right of way remains clear, safe, and compliant with regulations. Inspectors check for obstructions, encroachments, vegetation overgrowth, and environmental or safety issues.
Each section of the city has ditch maintenance performed twice annually by 3 different maintenance crews: inmate crews, city crews with heavy equipment, and our ditch spray contractor.
Let's make sure we can get your issue handled quickly. What is this request for?
Concern/Question
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Public Works is responsible for mowing undeveloped portions of public right-of-ways to include swales of vacant lots, vacant portions of parkways and boulevards.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
The Flagler County Sheriff’s Office Traffic Unit is dedicated to ensure the safety of the motoring public. Report traffic/safety concerns or traffic violations here and it will be immediately forwarded to the Traffic Unit to be properly addressed. This link will re-direct to the Sheriff's Office website.
Let's make sure we can get your issue handled quickly. What is this request for?
Missed Garbage pick up
Use this service request to report the truck that regularly picks up your garbage has not done so. Garbage does need to be out at the curb by 6am the day of service. If you did not have it out in time you will have to wait until the follow pick up day. If you are unsure of your trash day pick up schedule click here
Use this request for requesting a missed recycling pick-up. Recycling bins need to be placed at the curb by 6am the day of service, if you placed it out later then 6am you will need to wait until the next pick up day. Please check out this link to see what items are recyclable click here
Requirements for yard waste are the following: A loose pile of yard waste must not exceed 3 feet wide by 3 feet tall by 6 feet long. Whether yard waste is loose or in containers, the weight must not exceed 50 pounds, and tree limbs must be no longer than 5 feet long and no wider than 6 inches in diameter. The hauler will leave a tag on the pile if the pile is over limits.
Bulk pick-up (furniture / large items) is on your second scheduled trash pick-up day of the week. Up to Three (3) cubic yards will be taken, no case is needed for these items. Construction and demolition material is not considered bulk and will not be picked up by FCC. All residents will need to dispose of this type of material at their own expense.
Let's make sure we can get your issue handled quickly. What is this request for?
Concern/Question
Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.
Let's make sure we can get your issue handled quickly. What is this request for?
Auto-Pay Inquiry
To set up AutoPay, please visit this link and complete the registration process. Any changes to your account information within the portal must be made by the account holder, as City staff cannot enter banking or card information on your behalf for security and fraud prevention. We are available to guide you through the setup process.
For a step-by-step tutorial, you can watch a quick video on how to set up AutoPay here.
For residential accounts, deposits are eligible for a refund after 23 months of consistent on-time payments with no late fees. If your account meets this criteria, please submit a case for review. Once approved, the refund will be applied to your next bill. Please note that if you move out, any remaining deposit will be applied to your final bill.
When submitting a case, please include your full address and account number. Residents scheduled for disconnection due to non-payment will receive a notification one week prior to the scheduled cutoff. Ensure that your telephone number on file is current.
Please note that all disconnections incur a $50 disconnection fee and a $50 reconnection fee. Same-day reconnections are available until 4:00 PM; requests received after 4:00 PM will be processed the following business day.
If you’ve received a higher-than-expected bill, we encourage you to review your monthly water usage. You can log in to the customer portal to view a PDF of each bill by clicking the link below: View Your Bills
For helpful information on checking for leaks and reducing water usage, visit our Water Tips page: Water Conservation Tips
A Payment Arrangement allows you to pay your balance through monthly installments. To request and receive approval, you must submit a case online. If your water service has already been disconnected, a partial payment is required to restore service before the arrangement can begin. Approval for the arrangement must still be obtained through the case submission process.
Once you create a case a city technician will be dispatched out to the field. If you sign up and register you can track the case from start to completion.
The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel then submit a case and a city employee will get dispatched out to repair the tank.
The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel then submit a case and a city employee will get dispatched out to repair the tank.
Once you create a case a city technician will be dispatched out to the field. If you sign up and register you can track the case from start to completion.
The PLAN Program allows residents to make a one-time or monthly donation to support Flagler County Social Services in assisting those struggling with City of Palm Coast utility bills.
When submitting a case, please indicate whether your donation is one-time or recurring. To cancel a recurring donation, submit a new case in the future. By submitting, you authorize the City to add the donation amount to your monthly bill.
For questions, contact Customer Service at 386-986-2360.
Let's make sure we can get your issue handled quickly. What is this request for?
Back up in home
Once you create a case a city technician will be dispatched out to the field. If you sign up and register you can track the case from start to completion.
Once you create a case a city technician will be dispatched out to the field. If you sign up and register you can track the case from start to completion.
The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel then submit a case and a city employee will get dispatched out to repair the tank.
The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel then submit a case and a city employee will get dispatched out to repair the tank.
