Website Refresh

New Features

New Login Experience

The updated login experience is better than ever. Access utility bills, permit requests, or submit a case in one location. Existing Palm Coast Connect users are already supported. A password reset or confirmation will be required on first login.

Login Now

Customized Dashboard Experience

Once you’re logged in, you can create a dashboard customized to your needs or interests. We have gathered all of your City-related information in one location. New dashboard widgets will be available in future updates.


Creating a Case is Easier than Ever

Creating a case has been reinvented with intuitive selections, duplicate case prevention, and enhanced issue tracking, keeping you informed throughout the process. The goal is to give residents exceptional service virtually from any device.

Create a Case

Phased Roll-Out Strategy

phase 1
Phase 1

Summer 2021

  • Single Sign On Experience
  • Refreshed City Of Palm Coast Home Page & Connect Experience
  • Refreshed News Page, Events Page, & Help Center
phase 1
Phase 2

Winter 2021

  • Internal Pages
    • Migrate All Webpages From Old Website To New
    • Update All Migrated Pages
    • Create All New Requested Department Pages
phase 1
Phase 3

Spring 2022

  • Web Application Migration
    • Migrate All Applications/Functionality From Old Website To New
    • Enhance Functionality Within Applications
  • Begin Process Of Shutting Down Old Website
phase 1
Phase 4 🚀

Summer 2022

  • Complete Full Transation From Old To New Website
    • Shut Down Old Website

We Want Your Feedback

Even though there is a lot to do, we hope you enjoy the new website!

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