Wireless Master Plan
The City of Palm Coast's Wireless Master Plan is a strategic initiative aimed at enhancing wireless communication infrastructure to provide residents, businesses, and emergency services providers with improved connectivity.
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Wireless Master Plan
By proactively addressing coverage gaps and improving network capacity, this plan aims to attract wireless carriers, simplify the approval process, and ensure Palm Coast remains at the forefront of modern telecommunications while maintaining the city's aesthetic and zoning standards.
About the Wireless Master Plan
On March 18th, 2025, City Council adopted an update to the City's Wireless Master Plan. This was the first major revision since the plan's initial adoption in 2018. The updated plan offers new locations for Wireless Communications Facilities that were identified after a review of the City's existing land assets.
By proactively addressing coverage gaps and improving network capacity, the plan aims to attract wireless carriers, simplify the approval process, and ensure Palm Coast remains at the forefront of modern telecommunications while maintaining the city's aesthetic and zoning standards.
The City remains committed to implementing the Wireless Master Plan and improving wireless service for residents, businesses, and visitors. The City's Information Technology Department continues to collaborate with industry partners to expand wireless infrastructure, aligning these efforts with Palm Coast’s vision for a connected and future-ready community, ensuring reliable wireless service that supports economic growth, public safety, and smart city initiatives.
The first Wireless Master Plan was adopted by City Council on January 16, 2018, to enhance wireless connectivity and support the growing demand for reliable mobile service. It was originally developed in partnership with Diamond Communications and identified sites location within ten coverage areas, prioritizing city-owned and publicly owned properties to streamline deployment.
What's the Advantage of Wireless Master Plan Properties?
Section 4.20 of the City's Land Development Code deals with Wireless Telecommunications, and defines a hierarchy of preferences for locations for Wireless Communications Facilities. Sites in the Wireless Master Plan occupy the highest sitting in that hierarchy, and have been pre-approved by City Council as a location for a Wireless Communications Facilities.
Sites that are in the Wireless Master Plan have a streamlined process, and will require the site plan and a building permit following Council approval of a ground lease. Locations that are not identified in the Wireless Master Plan will need to present an application for a Special Exemption from the Planning and Land Development Regulation Board.
Palm Coast Reliable and Unreliable Coverage Areas
Public Safety
If you're experiencing bad cellular coverage in your area, here's how you can report it and potentially get it improved:
1. Document the Issue
- Keep track of where, when, and what type of issues you're encountering, such as dropped calls, slow data speeds, or lack of signal. Having this information ready will make it easier to report the problem.
2. Contact Your Carrier
- The quickest way to report poor coverage is by calling your carrier’s customer service line. You can dial 611 from your mobile phone to reach customer service for most major carriers.
- You can also report issues through online portals or apps provided by the carriers.
3. File a Complaint with the FCC
- As a last resort, you can file a complaint with the Federal Communications Commission (FCC). Visit the FCC Complaint Center to submit your complaint.
Tower companies can request a site on the Master Plan by clicking on the link for the parcel number for that site and putting in their contact information. The City will contact you and begin the process of further analyzing the site selected to ensure its suitability for a Wireless Communications Facility. Upon confirmation, and after the terms of the ground lease have been agreed upon, the lease will be presented to City Council for approval. Only sites that are in an "Available" status can be requested.
Tower companies can also add their name to a wait list for sites in the "Requested" status. If an agreement can not be reached with the original company that requested the site, the next company on the wait list will be contacted.
If there is City property in the area you are looking to construct a Wireless Communications Facility, you can contact the City to request a review of the property by emailing dakins@palmcoastgov.com. The City will review the request and notify you of its suitability. If the request is granted, a special exception will need to be applied for from the Planning and Land Development Regulation Board.
Master Plan Sites
The table below lists sites included in the City's Wireless Master Plan. A map of Wireless Master Plan Sites can also be viewed. Sites with a status of "Available" may be requested. A site can be requested through the online form, and will be prioritized in the order which they are received.
| Site # | Parcel | Address | Status |
|---|---|---|---|
| S1 | 19-12-31-0650-000C0-0020 | 50 Citation Blvd | Leased |
| S2 | 07-11-31-7059-RP0M5-0010 | 350 Sesame Blvd | Leased |
| S3 | 29-11-31-0000-01010-0010 | 2573 Old Kings Rd | Available |
| S4 | 20-11-31-0000-01010-0010 | 2561 Old Kings Rd | Available |
| S5 | 33-10-30-0000-01030-00B4 | 400 Peavy Grade | Available |
| S6 | 07-11-31-7035-RP0L3-0010 | Available | |
| S7 | 07-11-31-7035-RPL03-0000 | Available | |
| S8 | 48-11-31-0000-01010-0130 | Available | |
| S9 | 07-11-31-7037-0RP0A-0100 | Available | |
| S10 | 33-10-30-0000-01030-00B6 | Available | |
| S11 | 17-12-31-0175-00000-0100 | 198 Airport Commerce Center Way | Available |
| S12 | 06-12-31-5825-00000-0200 | 1580 Central Ave | Available |
| S14 | 45-11-31-0000-01010-0000 | 350 Palm Coast Pkwy NE | Leased |
| S15 | 06-12-31-5815-00000-0300 | 1255 Town Center Blvd | Leased |
| S16 | 28-10-30-0000-01010-0020 | Available | |
| S17 | 27-10-30-0000-01010-0060 | Available | |
| S18 | 28-10-30-4290-00000-0130 | 100 Park Square | Leased |
| S19 | 07-11-31-7031-RP11I-0000 | 1385 Rymfire Drive | Leased |
Existing Wireless Communications Facilities
This list shows the existing Wireless Communications Facilities associated with the City of Palm Coast. Any carrier interested in collocating on one of these facilities should reach out to the management agency listed.
| Site # | Parcel | Address | Tower Type | Tower Management |
|---|---|---|---|---|
| E1 | 07-11-31-7025-00RPA-0010 | 339 Parkview Dr (Belle Terre Park) | Flagpole | Crown Castle |
| E2 | 02-11-30-0000-01010-0031 | 5455 Belle Terre Pkwy (Indian Trails Sports Complex) | Flagpole | T-Mobile |
| E3 | 07-11-31-7031-RP11I-0000 | 1385 Rymfire Dr (Ralph Carter Park) | Flagpole | Diamond Communications |
| E4 | 06-12-31-0000-000A0-0014 | 1290 Belle Terre Pkwy (Southern Rec Center) | Monopole | Diamond Communications |
| E5 | 07-11-31-7013-00000-0300 | 2860 Palm Coast Pkwy NW (Heroes Park) | Monopole | Diamond Communications |
| E6 | 06-12-31-5815-00000-0300 | 1255 Town Center Blvd | Not Constructed | Diamond Communications |
| E7 | 07-11-31-7009-RP0F0-0010 | 103 Farmsworth Dr (Fire Station 24) | Monopole | Diamond Communications |
| E8 | 40-10-31-3150-00000-0460 | 5636 N Ocean Shore Blvd | Water Tank | City of Palm Coast |
| E9 | 28-10-30-4290-00000-0130 | 100 Park Square | Not Constructed | Diamond Communications |
| E10 | 19-12-31-0650-000C0-0020 | 50 Citation Blvd | Not Constructed | Wireless Edge |
| E11 | 45-11-31-0000-01010-0000 | 350 Palm Coast Pkwy NE | Not Constructed | Diamond Communications |
| E12 | 07-11-31-7059-RP0M5-0010 | 350 Sesame Blvd | Not Constructed | Diamond Communications |