Utility Rate FAQs
Do you have questions about your Utility Rates? This page is designed to help our residents understand their Utility Rates and answer the most commonly asked questions.
Adjustment to Water and Sewer Rates Goes into Effect October 1, 2022
Beginning October 1, 2022, utility rates will increase for water and wastewater (sewer) services in the City of Palm Coast or service by the City of Palm Coast. While we are reluctant to raise prices, our operating costs are ever-increasing, just as costs are increasing throughout all industries. Providing ongoing renewal and replacements of aging infrastructure and making improvements where necessary will keep these vital utility systems operating at the high level of service our customers expect.
What You Can Expect to See On Your Monthly Bill Beginning October 1, 2022
The average customer using 4,000 gallons of water per month will see a monthly increase of $3.63 for water and $3.48 for wastewater.
Frequently Asked Questions
What Services Does My Bill Cover?
Utility fees support the continued efforts to enhance the reliability of the city’s drinking water, wastewater, reclaimed water, stormwater, and sanitation utilities. Fees also support those utilities' operations, maintenance, and infrastructure to meet our community's current and future needs.
Do Any of My Tax Dollars Go Towards the Water or Wastewater Systems?
The water and sewer system are totally funded by the fees collected, not tax dollars.
Why Are Rates Changing?
As our infrastructure ages, investing more in repairs and replacements and updating systems utilizing modern technology becomes necessary. To maintain and preserve our infrastructure, continued investment is required. Utility fees will continue to be evaluated annually to ensure safe, reliable service. Additionally, chemicals and staffing costs tend to increase with the typical average cost of living index as well.
Have Questions? We're Here to Help!
We are here to help answer your questions about your Utility bill!
- Call: (386) 986-2360
- Email: email@example.com
- Web: palmcoast.gov/connect